Support

At SpinsAmerica Casino, we believe your gaming experience should be smooth from start to finish. That's why we've built a responsive support system ready to help whenever you need assistance. Our friendly team is just a message away, prepared to tackle any questions about your account, gameplay, or transactions.

Live Chat for Immediate Assistance

Need help right now? Our live chat support connects you with a real person in minutes. This instant communication channel is perfect for quick questions about bonuses, games, or account issues. Our chat representatives are available to assist you with everything from claiming your 100,000 Gold Coins + 2 Sweeps Coins welcome package to navigating our collection of games from Pragmatic Play, Relax Gaming, and other top providers.

Email Support for Detailed Questions

For more complex inquiries or situations requiring documentation, our email support at support@spinsamerica.com is your best option. Our team typically responds within 24 hours, providing thorough answers to your questions. Whether you need clarification on payment methods like Visa and MasterCard or have questions about your Sweeps Coins redemptions, our email support team delivers comprehensive assistance.

Comprehensive Help Center

Before reaching out, you might find your answer in our detailed Help Center. We've compiled answers to the most common questions about creating accounts, making purchases, redeeming Sweeps Coins, and understanding how our sweepstakes casino model works. This self-service option is available 24/7 and covers everything from basic navigation to specific game rules from studios like FantasmaGames and Storm Gaming.

Support Hours and Availability

Our customer service team is available daily from 8 AM to midnight Eastern Time. This extended coverage ensures most players can get help during their preferred gaming hours. For urgent matters outside these hours, our automated systems can assist with basic account security measures, and a support representative will follow up when they return.

Commitment to Player Satisfaction

The SpinsAmerica support team undergoes regular training to stay current with our platform updates and gaming options. Our representatives are knowledgeable about all aspects of our casino, including our special promotions and the nuances of our Sweeps Coins model. We track resolution times and satisfaction ratings to continuously improve our service quality.

Getting Started with Support

New to SpinsAmerica? Our onboarding support team specializes in helping new players understand how to make the most of their initial 100,000 Gold Coins + 2 Sweeps Coins welcome bonus. They'll walk you through your first purchase, explain how our games work, and make sure you're comfortable with our platform before you dive into games from Felt Games and other partners.

Feedback and Continuous Improvement

Your input helps us get better. After each support interaction, we'll ask for your feedback on your experience. These insights directly influence how we train our team and structure our support processes. We're committed to addressing any concerns quickly and making your time at SpinsAmerica enjoyable from sign-up through every spin.