FAQ

SpinsAmerica Casino operates as a sweepstakes casino, offering a unique gaming experience that differs from traditional online casinos. Our platform uses a dual-currency system: Gold Coins and Sweeps Coins. Gold Coins are our play-for-fun currency with no cash value. You can use them to enjoy our games in a risk-free environment. We offer generous amounts of Gold Coins when you make purchases, and we sometimes provide free Gold Coins through various promotions and daily login bonuses. Sweeps Coins, on the other hand, are our promotional sweepstakes currency. While you cannot directly purchase Sweeps Coins, you receive them as a bonus with Gold Coin purchases, through mail-in requests (no purchase necessary), or through various promotions. When you play with Sweeps Coins, you can accumulate more, and once you reach the minimum redemption threshold of $100, you can redeem them for real cash prizes. This sweepstakes model allows us to offer an entertaining gaming experience while remaining compliant with US regulations. It's important to note that SpinsAmerica Casino is not available in all states – residents of Alabama, Connecticut, Delaware, Idaho, Kentucky, Michigan, Montana, Nevada, and Washington are currently restricted from playing.

SpinsAmerica Casino offers new players a generous welcome bonus of 100,000 Gold Coins plus 2 Sweeps Coins when they make their first purchase of at least $1.99. This bonus gives you plenty of virtual currency to explore our wide selection of games right from the start. The 100,000 Gold Coins allow you to play our games in fun mode without any real-money value. These coins are perfect for practicing new games, trying different strategies, or simply enjoying the entertainment value of our casino games without any risk. The 2 Sweeps Coins included in the welcome package are our promotional sweepstakes currency. While they don't have direct monetary value, they allow you to play games in sweepstakes mode, where you can win more Sweeps Coins. Once you accumulate at least $100 worth of Sweeps Coins, you can redeem them for real cash prizes. This welcome offer is available to new players only and is subject to our standard terms and conditions. The bonus is automatically credited to your account after completing your first purchase. As of August 6, 2025, this welcome bonus is active and available to eligible players in states where SpinsAmerica Casino operates. Remember that residents of Alabama, Connecticut, Delaware, Idaho, Kentucky, Michigan, Montana, Nevada, and Washington are currently unable to participate.

SpinsAmerica Casino offers a diverse selection of high-quality games from leading software providers including Pragmatic Play, Relax Gaming, FantasmaGames, Felt Games, and Storm Gaming. Our game library is carefully curated to provide an exciting and varied gaming experience for all types of players. Our slot collection features a wide range of themes, volatility levels, and bonus features. From classic fruit machines to modern video slots with innovative mechanics, there's something for everyone. Popular titles from Pragmatic Play and other providers offer engaging gameplay with various special features like free spins, multipliers, and bonus rounds. For table game enthusiasts, we offer multiple variants of casino classics including blackjack, roulette, and baccarat. These games come from providers like Felt Games, known for their realistic graphics and smooth gameplay. Each table game variant offers slightly different rules and betting options, allowing you to find the perfect match for your playing style. We also feature specialty games like video poker and instant win games for players looking for something different. All games on our platform can be played using either Gold Coins (for fun play) or Sweeps Coins (for the chance to win redeemable prizes). Our game library is regularly updated with new releases, ensuring there's always something fresh to explore. All games are tested for fairness and use random number generators to ensure completely random outcomes, providing a fair gaming environment for all players.

Yes, SpinsAmerica Casino is fully optimized for mobile play, allowing you to enjoy your favorite games on the go. Our mobile platform is designed to provide a seamless gaming experience across various devices, including smartphones and tablets running on iOS and Android operating systems. You don't need to download any special apps to access SpinsAmerica Casino on mobile. Our website is built with responsive design technology, which means it automatically adapts to fit your device's screen size. Simply open your mobile browser, navigate to the SpinsAmerica Casino website, and log in to your account to start playing. The mobile version offers nearly all the same features as the desktop site, including: * Access to our full game library from providers like Pragmatic Play and Relax Gaming * Ability to make purchases and redeem Sweeps Coins * Account management functions * Access to promotions and bonuses * Customer support via live chat The games on our mobile platform are optimized for touchscreen controls, ensuring smooth gameplay without sacrificing quality. The graphics, sound effects, and game mechanics remain just as impressive as on desktop, though the layout may be slightly different to accommodate smaller screens. For the best mobile gaming experience, we recommend using a stable internet connection (preferably Wi-Fi) and ensuring your device has the latest browser version installed.

At SpinsAmerica Casino, we're committed to promoting responsible gambling and providing a safe environment for our players. We offer several tools and resources to help you maintain control over your gaming activities: Self-imposed limits: You can set personal limits on your account, including: * Purchase limits: Control how much you can spend on purchasing Gold Coins within a day, week, or month. * Session time reminders: Set up notifications that alert you when you've been playing for a certain period. * Cool-down periods: Temporarily restrict access to your account for a short period (24 hours to 30 days) if you need a break. Self-exclusion: If you need a longer break from gambling, you can self-exclude from our platform for periods ranging from six months to permanently. During self-exclusion, you won't be able to access your account or receive marketing communications from us. Reality checks: While playing, you'll receive periodic notifications about how long you've been playing and your activity during that session, helping you stay aware of your time and gameplay. Responsible gambling information: We provide educational resources about responsible gambling, including signs of problem gambling, self-assessment tools, and links to professional support organizations. Age verification: We strictly enforce age verification to prevent minors from accessing our platform. All users must be at least 18 years old to create an account and play. To access these responsible gambling tools, log into your account and visit the 'Responsible Gambling' section. If you're concerned about your gambling habits or those of someone you know, we encourage you to reach out to organizations specializing in gambling addiction support, such as the National Council on Problem Gambling or Gamblers Anonymous.

SpinsAmerica Casino offers reliable customer support options to assist you with any questions or concerns you may have. Our dedicated support team is knowledgeable, friendly, and committed to providing timely assistance to enhance your gaming experience. The most direct way to reach our customer support team is through our live chat feature, which is available directly on the SpinsAmerica Casino website. To access live chat, look for the chat icon typically located in the bottom right corner of any page. Our live chat support offers the quickest response times and is ideal for addressing urgent issues or questions. For less time-sensitive inquiries or more complex issues requiring detailed explanations, you can contact us via email at support@spinsamerica.com. When sending an email, please include your username (not your password), a clear description of your issue, and any relevant screenshots or information that might help us resolve your concern more efficiently. Our team aims to respond to all email inquiries within 24 hours. Our customer support team can assist with various issues, including: * Account verification and technical problems * Deposit and redemption questions * Game-related inquiries * Bonus and promotion details * Responsible gambling support While we strive to provide 24/7 support, there may be times when live chat is unavailable. In such cases, please use the email option, and we'll get back to you as soon as possible. Additionally, our FAQ section (which you're currently reading) addresses many common questions and may provide immediate answers to your inquiries.

SpinsAmerica Casino operates as a legal sweepstakes casino using a business model that complies with US federal laws and regulations. Unlike traditional online casinos that require gambling licenses, sweepstakes casinos operate under sweepstakes laws, which allow them to offer games in most US states. Our sweepstakes model works by offering two types of virtual currency: Gold Coins (for entertainment purposes with no cash value) and Sweeps Coins (our promotional sweepstakes currency that can be redeemed for cash prizes). This dual-currency system, combined with our 'no purchase necessary' policy for obtaining Sweeps Coins, allows us to operate legally in most states. However, due to specific state regulations, SpinsAmerica Casino services are currently not available to residents of Alabama, Connecticut, Delaware, Idaho, Kentucky, Michigan, Montana, Nevada, and Washington. If you reside in any of these states, you will not be able to register or play on our platform. For players in eligible states, it's important to understand that while our platform is legal, you must still comply with all applicable laws in your jurisdiction and be at least 18 years of age to participate. We enforce strict age verification procedures to ensure compliance with these requirements. SpinsAmerica Casino is committed to maintaining the highest standards of security, fairness, and responsible gaming. We employ advanced encryption technology to protect your personal and financial information, and all our games use certified random number generators to ensure fair outcomes for every player.

At SpinsAmerica Casino, we operate using a dual-currency system consisting of Gold Coins and Sweeps Coins, each serving a different purpose within our platform. Gold Coins are our primary virtual currency used for entertainment purposes only. They have no real-world value and cannot be redeemed for cash or prizes. When you purchase Gold Coin packages (starting at $1.99), you receive a specific amount of Gold Coins to use on our games. We also offer free Gold Coins through daily login bonuses, social media promotions and other special offers. Gold Coins allow you to play our games in 'Standard Mode,' enjoying the full gaming experience without any real-money stakes. Sweeps Coins, on the other hand, are our promotional sweepstakes currency. You cannot directly purchase Sweeps Coins, but you receive them as bonuses with Gold Coin purchases, through our mail-in offer (no purchase necessary), or through various promotions and contests. When playing with Sweeps Coins in 'Sweepstakes Mode,' you have the opportunity to win more Sweeps Coins. Once you accumulate at least $100 worth of Sweeps Coins, you can redeem them for real cash prizes. The key differences between the two currencies: * Gold Coins cannot be redeemed for real money; Sweeps Coins can be redeemed for cash prizes * Gold Coins can be purchased directly; Sweeps Coins cannot be purchased (they're received as bonuses) * Both currencies can be used to play the same games, but in different modes * Different promotions may apply to each currency type This dual-currency system is what allows SpinsAmerica Casino to operate legally as a sweepstakes casino in most US states, providing an entertaining gaming experience while offering the opportunity to win real prizes.

At SpinsAmerica Casino, we prioritize fair gameplay and robust security measures to provide a trustworthy gaming environment for all our players. We implement multiple layers of protection to ensure both game integrity and account security. For fair gameplay, all our games from providers like Pragmatic Play, Relax Gaming, FantasmaGames, Felt Games, and Storm Gaming use certified Random Number Generators (RNGs). These RNGs ensure that game outcomes are completely random and unpredictable, just like in physical casinos. Our games undergo regular testing by independent third-party agencies to verify their fairness and randomness, providing you with peace of mind that every spin, card dealt, or game round has a fair and random outcome. Regarding data security, we employ industry-standard SSL (Secure Socket Layer) encryption technology to protect all data transmitted between your device and our servers. This encryption ensures that your personal information, financial details, and account data remain private and secure from unauthorized access. Our privacy policy strictly governs how we collect, use, and store your information, and we never share sensitive data with unauthorized third parties. Account security is enhanced through our comprehensive verification process (KYC), which helps prevent fraud and identity theft. We also recommend that players use strong, unique passwords and enable any additional security features we offer, such as email verification for login attempts or password changes. Our platform is also designed with built-in protections against potential vulnerabilities and is regularly updated to address new security challenges. Our dedicated security team monitors the system around the clock for any suspicious activities, providing an additional layer of protection for our players. SpinsAmerica Casino is committed to maintaining the highest standards of security and fairness in the industry, allowing you to focus on enjoying your gaming experience without concerns about safety or game integrity.